SUPPORT

Return Merchandise Authorization (RMA)

Contact Information:

Facility Information:

Device Information:

Note: If you are attempting to send in any other item than listed please call our customer service representative directly.

Repair Request Information:


YesNo


YesNo


YesNo



YesNo



YesNo


Proper cleaning/bio-decontamination cleaning is required prior to sending any device for service/repair. Inadequate cleaning/bio-decontamination could lead to additional labor costs.
Proper packaging is necessary to avoid shipping damage. Any damage will be evaluated upon receipt and communicated back to you in order to instigate a shipping claim if necessary.
QC sticks need to be included with the Oxicom machine in order to allow Waters Medical Systems LLC to fully evaluate the performance of the machine prior to release.

Acknowledgement of proper cleaning and packaging requirements

Routing: Once this form is completed, select SUBMIT. If you do not receive your RMA to the Email listed above within two working days, please contact Waters Medical Systems Customer Service. PLEASE do not send your device in for service until you receive this RMA number or a delay is likely.

Repair Request Information:


YesNo



YesNo



YesNo



YesNo


Proper cleaning/bio-decontamination cleaning is required prior to sending any device for service/repair. Inadequate cleaning/bio-decontamination could lead to additional labor costs.
Proper packaging is necessary to avoid shipping damage. Any damage will be evaluated upon receipt and communicated back to you in order to instigate a shipping claim if necessary.

Acknowledgement of proper cleaning and packaging requirements

Routing: Once this form is completed, select SUBMIT. If you do not receive your RMA to the Email listed above within two working days, please contact Waters Medical Systems Customer Service. PLEASE do not send your device in for service until you receive this RMA number or a delay is likely.

24/7 Clinical Expertise for Perfusion Machine

507-884-5127

Quote/Customer Services

507-288-7777

We also offer

  • Onsite training, starter kit and loaner devices to support efficiently your transplantation program
  • Devices and accessories, organ solutions for training/research
  • Storage/distribution services for medical devices, including those with control temperature requirements